From my study of 187 mobile professionals over the summer of 2006, here is how the customer-facing professionals considered the…
Read More
Wireline Customer Erosion?
According to the 2006 annual reports of AT&T and Verizon, the two largest US carriers, 7.4 million customers disconnected their…
Read More
First Communications
Executives Speak Out About Metropolitan Disaster Recovery Priorities In an age of instant communications and a cornucopia of choices in…
Read More
Business on Mobile – 8 – Product(ion)
187 mobile professionals provided insights about their mobile phone usage over the summer 2006. The product, service and production professionals…
Read MoreComparing Softphones to IP phones
At VoiceCon, Microsoft made much noise about how the softphone delivered better audio quality than a leading IP phone. (see…
Read More
